Front Desk/ Receptionist
GIRONA (CALDES DE MALAVELLA)
: Golf Hotel Malavella SL
: Main Tasks and Responsibilities :
– Investigation or analyzing out;balance situations and making adjustments or corrections as needed.
– To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a super customer service experience.
– To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
– To deal with guest requests to ensure a comfortable and pleasant stay.
– To assist in dealing with customer complaints in an effective and courteous manner, informing to a senior team member in order to seek solutions as quickly as possible.
– To be responsible for accurate and efficient accounts and guest billing processes.
– To assist in keeping the hotel reception area clean and tidy at all times.
– To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
– To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
– To report any maintenance, breakage or cleanliness problems to the relevant manager.
– To administer the general petty cash system and float in an accurate manner.
: LABORAL TEMPORAL
: 40
: 1500
: 1500
18/04/2019
Fuente: Feina Activa.
