Empresa: Krell Consulting and Training
Provincia: hibrido
Población:
Descripción:
Description
Soporte Equipo Técnico SW L2, para sector Telecomunicaciones
¡Únete al equipo de Krell-Consulting! Estamos buscando a un Support Software L2, con buen nivel de inglés y al menos un año de experiencia, para trabajar en modalidad híbrida (80% home/ 20% office), en Madrid o León.
Profile Description
We are looking for a technical software support specialist with at least 1 years of experience in remote software support, especially for telecommunication customers. In this role, you will be responsible for delivering product support services, against business commitments, on a global basis.
For this role, you should fulfil the following requirements:
· Knowledge/demonstrated understanding of Telecom revenue assurance or business intelligence software.
· Technical skills: UNIX, SQL, Java, C/C++ troubleshooting skills.
· Analytical problem solving skills.
· Problem reproduction skills on lab setup.
· Fluent in English, Spanish considered a plus.
· Strong interpersonal and communication skills achieving personal and group productivity through networking and teamwork.
· High technical curiosity considered a plus.
Your main tasks will be:
· Participate in problem diagnosis or isolation, driven by the remote support organization (activate tools, capture information in a log file, and perform level 2 diagnosis on telecom software).
· Provide support to resolve defects when problems arise in the customer’s lab or live network environment.
· Resolving technical issues (hardware and software) from incoming internal or external businesses and end user´s contacts and proactive notification system.
· Assisting end users to avoid or reduce problem occurrences.
· Adding case resolution to Knowledge Management System.
· Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
· Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
· To be part of 24×7 on-call support roster.
SBA: 25.000 €
Si estás listo para unirte a nuestro equipo, envíanos tu currículum. ¡Te esperamos!
Tecnologías: sql,linux,soporte l2,oracle,ingles avanzado,java,c / c++
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: 1 año
Funciones: Soporte Técnico
Descubre más: https://www.tecnoempleo.com/soporte-equipo-tecnico-sw-ingles-b2-madrid/sql-linux-soporte-l2-oracle-ing/rf-2a781f97e2d3b3b98a48
