Ecommerce environment
tech data offers several ecommerce solutions to allow its customers to purchase manage and resell software products and cloud services. these solutions include online configuration and ordering tools, but also an integrated solution (e-business). tech data sells over 1billion usd software through these ecommerce solutions. our latest releases include a marketplace for cloud services, a white labeled ecommerce solution, and an api platform for both customers and vendors.
job purpose
the cloud systems & services team is responsible to optimize the business processes required for these businesses. this includes offering shared services through tech data owned shared service center outsourced to service partners in emea.
the process analyst will work on projects designed to improve quality, reduce errors and design new operational business processes. she /he will work with management, local sales teams, internal departments, platforms owners, it teams, customers and vendors to gather and analyze information and make recommendations. other project orientated duties may be assigned as needed.
the process analyst can be called upon to design new processes, such as a new automated system for billing and procurement or a new support service for a new platform. she/he should be able to analyze existing processes to reduce errors and breakdowns and improve quality. process analysts also work on quality improvement projects and document business processes.
the team is also responsible for roll-out cloud solutions to all tech data entities in europe (21 countries). the team will collaborate with all of tech data´s business unit leaders and their key partners, to develop the right strategies, and strive to deliver best in class systems with maximum impact and synergy across europe.
responsibilities:
– responsible for the mapping of process flows across operations teams, the collection, documentation and analysis of data, the identification of process gaps and support of process improvement initiatives to increase operational efficiencies.
– create process maps and document key business requirements needed to evaluate opportunities.
– create value stream maps to identify and highlight potential areas of improvement.
– coordinate and facilitate cross-functional / cross-organization meetings between stakeholders on various end-to-end business processes.
– conduct root cause analysis of process inefficiencies by examining material flow, scheduling, production capacity, constraints.
– document operational ´as-is´ processes and the desired ´future state´ processes.
– knowledge of finance and accounting processes is a plus.
– experience with evaluating roi is a plus but not mandatory.
– define slas and measure results.
– deploy new operational processes and escalate them as needed.
– maintain, manage and constantly improve central processes
– document all process accordingly: ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard across locations within regional scope.
– ensure appropriate training and self-actualization of skills for all staff for new processes or with outsourced parties.
– manage constant communication with countries and other stakeholders around processes.
Tipo de contrato: A tiempo completo
Salario: € brutos/año
Lugar: Barcelona
