Empresa: Capgemini
Provincia: Barcelona
Población: Barcelona
Descripción: Rol descripticion:
Provides technical support to users for troubleshooting issues and answering questions.
Onsite Hand/Eyes support contact for Group IT. As Group IT is a global organization, many of these contacts are in English both spoken and written.
Job Description:
o 1st and 2nd level Helpdesk for users (Group IT supported hardware, software, applications & tools)
o Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
o Office equipment checks, support and maintenance (printers, projectors, meeting room screens, video conferencing systems etc)
o REMEDY (ITSM) call registration
o H/W break fix and maintenance
o Paperwork for asset & finance management
o PC preparations (W’10 incl. MS Office build, configuration) and startup training (provisioning) to new users
o PC and PC supply provisioning
o Willing to work in shifts during regular office opening hours
o Willing to work outside office opening hours by occasion
o Willing to travel to other office locations
o Apple Mac OS knowledge is a plus
Hard skills:
Problem Solving, LAN Basic Knowledge, Help Desk Experience (experience of at least 6 months is a plus), Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, Software Maintenance, Outstanding organizational and time-management skills, Good knowledge of internet security and data privacy principles. Average knowledge of English and local language (spoken and written).
Soft skills: The ideal candidate has a Proactive/Service/Result oriented mindset, needs to be a team player and has strong analytical skills.
Tecnologías: Remedy, LAN,
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: 1 año
Funciones: Helpdesk – Técnico Hardware – Técnico Software
Formación mínima:
FP2/Grado Superior
