Empresa: Ciklum
Provincia: Málaga
Población: Málaga
Descripción: On behalf of Perfect Channel, Ciklum is looking for a Middle / Senior DevOps Engineer to join our Malaga team.
Perfect Channel delivers marketplace technology to enterprise size customers for commodity, financial predominately B2B environments. It counts amongst its customers Christies, Leaseplan, Lloyd’s of London, and other worldwide recognized brands.
Responsibilities:
• Providing a Point of Contact (POC) for the NOC, ensuring an aspect of the 09:00 – 18:00 support range is manned and 18:00-02:00 if needed for deployments;
• Responsible to the Infrastructure Team Lead for the end-to-end management and control of all service events in 3rd line;
• Third party supplier liaison on behalf of Support Teams to resolve issues and provide knowledge and information;
• Providing help, guidance, and expertise to assist in the restoration of services to users in line with business requirements and SLA’s;
• Management of Service Requests and routing or escalation to relevant staff;
• Responsible for the production and upkeep of support documentation, where appropriate;
• Ensuring staff follow the correct Service Management processes and procedures when managing Service Request, Incidents and Problems;
• Ownership, monitoring, tracking and keeping users informed of progress of Service Requests, Incidents and Problems;
• To work with the Support Manager to maintain and update the Service Model for the NOC in line with requirements;
• Provision of information required to carry out Service Management Metrics Reviews;
• Provide ad-hoc reports and performance statistics;
• Any other duties, which will assist in the effective and efficient management of the Service Desk and NOC support activities;
• Accountability for Customer Delivery through the Perfect Channel Change process;
• Maintain accurate records and system documentation.
Requirements:
• AWS (Web Services, VPC, Load Balancing, Capacity Planning, Cost Management, Server Optimisation, Server Configuration, Backup and Disaster Recovery, CDN, DNS). Azure and VMware are a plus;
• Infrastructure as code. Experience using Terraform. Cloudformation, Chef and Puppet are a plus;
• CI/CD administration, usage, and creation of pipelines as code. Experience using Octopus would be desirable;
• Experience using SQL Server, Couchbase or any other RDBMS;
• Experience using RabbitMQ and Elastic Search. PowerShell Knowledge;
• Strong Windows skills and working knowledge of Linux systems.
Desirable:
• Docker;
• Kubernetes;
• Working with GIT and TFS;
• Experience managing and deploying monitoring and logging systems is desirable. ELK, Prometheus, Kafka, Zabbix.
Personal skills:
• Customer focused, good interpersonal skills and able to work as a lead of a small team;
• Good communication skills, proactive, resolutive;
• Demonstrate a methodical and structured approach to the management of support requests, incidents, problems and change requests;
• Abel to work under pressure to light timelines.
What´s in it for you?
• A highly motivated team of skilled and experienced professionals;
• Unique working environment, with cool and nicely located offices, with warm atmosphere which creates good working conditions;
• Continuous learning in a very dynamic environment;
• Competitive salary.
About Ciklum:
Ciklum is a top-five global Software Engineering and Solutions Company. Our 3,000+ IT professionals are located in the offices and delivery centres in Ukraine, Belarus, Poland and Spain.
As Ciklum´s employee, you´ll have the unique possibility to communicate directly with the client when working in Extended Teams.
Besides, Ciklum is the place to make your tech ideas tangible. The Vital Signs Monitor for the Children’s Cardiac Center as well as Smart Defibrillator, the winner of the IoT World Hackathon in the USA, are among the cool things Ciklumers have developed.
Ciklum is a technology partner for Google, Intel, Micron, and hundreds of world-known companies.
Tecnologías: AWS, Azure, VMware, Terraform, CloudFormation, Chef, Puppet
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: 3 años
Funciones: DevOps
Formación mínima:
Bachillerato/COU
