Empresa: Plesk
Provincia: Barcelona
Población: Barcelona
Descripción: Position Overview:
Linux Support Engineers deliver premier world-class support. The cPanel & WHM Linux Support Engineer I perform a variety of tasks to support cPanel customers by analyzing customer cPanel systems and diagnosing system-specific issues, resolving those issues, educating the customer regarding solutions, best practices, then verifying and reporting any defects as appropriate.
Essential Functions:
• Helps customers install, configure and maintain cPanel on their servers
• Troubleshoots issues with cPanel or related software components on customer servers and provides effective resolutions
• Maintains successful customer relationships by maintaining a feedback score of 9.20 or greater
• Maintains a high level of productivity as outlined in the Technical Support Operations Handbook
• Files effective cases in relation to defects discovered during the investigation of an issue
• Contributes to Company and Department Documentation efforts, both internally and externally
• Adheres to the policies and procedures of the department and company as outlined in the Technical Support Operations Handbook and the cPanel Company Handbook
• Maintains technical expertise about cPanel software and monitors industry trends, sharing this knowledge across the team.
• Exemplifies the cPanel Core Values of Integrity, Respect, Collaboration, and Follow-Through
Tecnologías: linux, php, LAMP, cpanel, perl, mysql, apache, dns
Tipo de Contrato:
Indefinido
Salario: 30000 € – 30000 € Bruto/año
Experiencia: 2 años
Funciones: Técnico Software
Formación mínima:
Ingeniero Tecnico
