Empresa: Page Personnel
Provincia: Barcelona
Población: Barcelona
Descripción:
Perfil buscado (Hombre/Mujer)
• Travel between branches (driver license)
• Triage
• Filters help desk support calls
• Account unlock
• Password Reset – VPN, O365, AD, G-Suite
• Granting access rights
• Microsoft Active Directory, MS Office 365 User Management
• Manage distribution lists, Shared mailboxes, Calendars membership
• End Point Management
• Remote troubleshooting of peripherals
• Remote Troubleshooting of computer issues like slow computers, cache clearing etc
• Common Outlook errors, Excel not opening
• Documenting tickets effectively to help future support
• Providing a high level of customer service
• Updating OS and drivers
• Friendly and approachable telephone manner
• Basic O365 issues
• Install, uninstall applications
• Respond to tickets in accordance with SLA guidelines
• Application navigation assistance
• Connection to IVE and pick up calls
• High-level application usage or How-to questions
• Provide solutions to desktop / mobile and systems problems
• Gather all information and screenshots for Escalation to Level 2 or Level 3 support
• Ticket creation and allocation to relevant teams
• Call on-duty service technicians
• Physical issues on site
• Spanish is not required|International Environment
• Ability to travel between branches
• 1st line technical support
• Providing a high level of customer service
• Documenting tickets effectively to help future support
• Working in a organized and timely manner
• The Successful ApplicantProven knowledge Microsoft Windows 7 and 10, Microsoft Office 2010 to 2016 and Office 365
• Basic Network maintenance
• Active Directory administration
• Provide solutions to desktop / mobile and systems problems
• Friendly and approachable telephone manner
• Good communication skills
• Team Player
• Software troubleshooting and assistance
• Experience of working to and reporting against SLAs
• Good working knowledge of current versions of MS Office and Microsoft Windows
• Microsoft Office 365, Exchange Online, OneDrive, SharePoint
• Hardware troubleshooting and support
• Windows laptops and PCs
• Printers and peripherals
• Server Administration and support
• Windows Server 2012 R2 and later
• Networking knowledge
• LAN/WAN technology fundamentals
Multinational company based in Barcelona city centre.
Food voucher, health insurance, hybrid model.
Tecnologías: microinformatica, VPN, O365, Active Directory, G Suite
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: 1 año
Funciones: Helpdesk – Soporte Técnico
Descubre más: https://www.tecnoempleo.com/it-servicedesk-english-speaker-barcelona/microinformatica-vpn-o365-active-/rf-38e914a29201e3537145
