Empresa: HAYS
Provincia: Barcelona
Población: Catalunya, Cataluña
Descripción: Your new role
– Developing, maintaining and implementing the roadmap agreed, ensure best possible service (working with local IT Teams and external vendors) and following the security standards defined for the company.
– Keep in close contact with Local IT teams and external support services, setting indicators for ensuring the continuous service improvement and collaborating with Local IT teams on solving problems.
– Making the IT Service Portal the reference tool for the whole IT team and all users and a key factor on the relationship with external IT services.
– Become the Level 3 reference contact for the IT Managers, redirecting the request to the right Group IT section when required.
– Ensure a proper cascade down (documentation, trainings, guidelines) to the Local IT Team and service suppliers of the different initiatives launched from Group IT.
– Managing the creation of an ITIL compliant global inventory (hardware and software), coordinating the efforts of the different local IT resources to keep it updated and correctly maintained.
– Define best practices for the workplace configuration and management (also MDM), keeping all the systems under control and providing tools for managing them in a distributed and flexible way.
– Ensuring an accurate software updates distribution, according to the company security standards and efficiently managing the workplace and server licensing.
– Making sure all equipment and software is supported by its vendor and the required security patches are applied on a regular basis.
What you´ll need to succeed
– IT qualifications. Service Management master or advanced education will be an advantage.
– Microsoft certifications and ITIL certification
– Multiple years (min. 6-8 years) of experience as a Service Manager is needed:
– Good knowledge of the Service Management flows, CMDB and Requests for Change management.
– Good experience in defining best practices and indicators according to different geographical realities (big/small sites, different continents¡)
– Multiple years (min. 3-5 years) of experience as a Workplace Manager is needed:
– Good knowledge of the client lifecycle and inventory management.
– Good experience in software and patches distribution as well as company templates definition on different kinds of scenarios (small rep offices, big sites with production environment, road warriors, etc.).
– Deep Knowledge on the main technologies this position must cover (Microsoft AD, Group Policies, SCCM, Microsoft 365, InTune, Azure). Both high level approach and hands on skills are needed
– Broad experience managing ticketing tools and different models of support (internal, externalized, local, remote). Experience with ServiceNow will be an advantage.
– Good communication and collaboration skills. As the candidate will interact with other IT colleagues in different countries and cultures, very good empathy and open-minded attitude is mandatory.
– Business fluency in english.
What you need to do now
If you´re interested in this role, click ´apply now´ to forward an up-to-date copy of your CV, or call us now.
If this job isn´t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Tecnologías: ITIl, CMDB,
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: Más de 5 años
Funciones: Jefe de Equipo
