Empresa: The Adecco Group
Provincia: NORTE ESPAÑA
Población:
Descripción: • 1. Support Helpdesk, FLM, External plant technicians or Client technicians during Incident Resolution when FO is not able to manage.
• 2. Received and Process non Massive or Massive Network Incidents.
• 3. Immediate 1st Level Resolution of Incidents
• 4. TT Follow UP to FLM, External and Internal Plant, 3rd Operators, Service Providers
• 5. Escalation to BO TEC for complex incidents
• 6. Customer provision of the Network
• 6.1. Follow up and control of the Provisioning Process, especially the ones related to semi-automatic processes that are complex enough to be followed by Helpdesk Network Team.
• 6.2. Resolve the incidents of the Provisioning Process.
• 6.3. Escalation to BO TEC, GMZ include, for complex incidents of the Provisioning Process.
• 6.4. Configure of the Network to manual process with procedural documents already transfer to BO TAC
• 6.5. Client installation technicians.
• 7. Network provision.
• 7.1. Configure or Un-configure the equipment of Network with procedural documents already transfer to BO TAC
• 7.2. Tests with technician for accept the equipment.
• 7.3. Configure of the Network with procedural documents already transfer to BO TAC
• 7.4. Escalation to BO TEC, GMZ include, for complex incidents of the Network provision
• 8. Change Management
• 8.1.Schedule and Manage Maintenance Work on the Network
• 8.2.Record Configuration Changes of the change of the Maintenance Network
• 9. Execution of routine tasks proceeded by BO-TEC: BackUPs, preventive or Routine Maintenance
• 10. Administration of the Failure Status Queries
Tecnologías: Redes, Core, Datacom,
Tipo de Contrato:
Temporal
Salario: Sin especificar
Experiencia: 3-5 años
Funciones: Administrador – Redes
Formación mínima:
FP2/Grado Superior
