Empresa: Ciklum
Provincia: Málaga
Población:
Descripción: On behalf of Perfect Channel (perfectchannel.com/), Ciklum is looking for a Support Manager to join Malaga team on a full-time basis.
Reporting to the Chief Delivery Officer, the Support Manager operates the customer-facing support teams to ensure Perfect Channel’s support meets the needs of our production customers.
This role owns Incident Management, Change Management, Availability Management, event Management & Problem Management for all customers to ensure service levels are appropriately set and achieved in-line with industry standards.
The Support Manager holds important customer relationships and will provide regular service reporting and reviews with the customer, as well as acting as senior point of escalation for customer requests and/or complaints.
This role provides leadership and guidance to our operational teams, building trusted relationships to foster a culture of continuous improvement with a desire to always do better for our customers.
The Support Manager will proactively make highest standards are achieved and maintained in accordance with quality policies, information security polices, and all legal requirements and customer obligations in terms and conditions are met and delivered.
Responsibilities
1) Customer Support Ownership
2) Operational Delivery
3) Delivery Success by Design
4) Departmental Responsibility & Duties
5) Budget / Finance
6) Management Responsibility & Duties
Please learn more about this role here: https://jobs.ciklum.com/jobs/support-manager-for-perfect-channel-malaga/
Requirements
– Fluency in English is mandatory, both written and spoken.
– Minimum 5 Years of Line Management.
– Technical background and experience of IT Service/Support Delivery is a must
– Familiarity with agile methodologies and experience working in Kanban
– Expertise in monitoring tools and systems.
– Experience supporting software in a SaaS environment.
– Some out of hours working will be required for customer communications.
Desirable
– Experience with Fresh Service.
– Solid technical understanding of Wintel and Linux infrastructure and / or AWS/AZURE.
– Confluence and TFS user.
What´s in it for you
– The Opportunity to be part of a team that operates and manages a large and complex Enterprise environment providing real-time business solutions for Perfect Channel Customers.
– State of the art, cool, nicely located offices with warm atmosphere which creates really good working conditions.
– Unique working environment where you communicate and work directly with client;
– Competitive salary.
– Career and professional growth.
– Possibility to work in a big and successful company.
– Long-term employment with 23 working-days paid vacation and other social benefits.
Tecnologías: agile, kanban, SaaS
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: Más de 5 años
Funciones: Soporte Técnico
Formación mínima:
Licenciado
