Empresa: Ciklum
Provincia: Málaga
Población: Málaga
Descripción: On behalf of Dacadoo, Ciklum is looking for a Service Delivery Manager to join the Malaga team on a full-time basis.
Dacadoo is a very successful and fast-growing IT company with headquarters in the city of Zurich as well as offices in the USA, Australia, and Japan. The company operates worldwide and promotes digital transformation in healthcare with its lifestyle solutions. The corporate goal is to strengthen health and well-being through active engagement and artificial intelligence.
Responsibilities:
– Technical day-to-day contact of a customer / partner portfolio fostering a strong relationship
– Ensuring that provided services and delivery standards are met
– Support professional services team in test phase of new projects and take over lead in day-to-day issue management and release coordination starting with the deployment phase
– Coordinate releases of new features and language translations with customers
– Troubleshoot technical issues, collect information and create tickets for the engineering department
Requirements:
– Bachelor or master’s degree in Computer Science or similar preferably with IT/Software/Technical background
– Experience with external customer facing roles
– Client communication experience
– Strong team player with exceptional interpersonal and communication skills
– Customer-focused and service-based thinking
– Experience with Service Management Framework (ITIL)
– Working experience with Jira and other Atlassian productivity tools
– Experience with Service Operations (Incident, Change)
– Fluent in English – speaking, reading, and writing
What´s in it for you?
– Multicultural and international working environment
– Open corporate culture with a lot of personal responsibility
– Supportive and collegial environment
– Projects in the field of digital transformation, Cloud
– Private health care
– Competitive salary
Tecnologías: Jira, Atlassian
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: 3-5 años
Funciones: Jefe de Proyecto
Formación mínima:
Bachillerato/COU