Helpdesk Support

Empresa: Page Personnel
Provincia: Barcelona
Población:  Barcelona
Perfil buscado (Hombre/Mujer)

• Work as part of the IT Support Helpdesk which supports the IT Services across Europe through a ticket-based system.
• Provide excellent customer service through communication on various platforms – written and verbal.
• Tracking work in progress and recording issues and solutions.
• Updating online knowledge banks.
• Monitoring incoming alerts/incidents and escalate to the relevant teams where necessary.
• Write documentation for internal use as well as customer use.

• Internataional company.|Located in Barcelona.
• Experience and a strong understanding of key IT systems including but not restricted to:
Microsoft platforms – Active Directory, Office 365, Azure, Server and Desktop operating systems, Printing solutions, Networks, SQL Server, Desktops, Laptops, Communication Devices.
• Have a good, sound knowledge of how IT functions within an Enterprise Environment.
• Fluent in English, both written and spoken.
• Fluent in Dutch, both written and spoken.
• Sound problem solving and communication skills.
• Team player but also be able to work on own initiative.
• Be able to prioritize workload based on impact and effect.

International retail company located in Barcelona.

Oportunidades de carrera y desarrollo profesional.#LI-DNP
Tecnologías: Helpdesk ,Active Directory, Office 365,
Tipo de Contrato: 
Salario: 18000 € – 27000 € Bruto/año
Experiencia: 1 año
Funciones: Helpdesk
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