Empresa: Cloudbees
Provincia: 100% En remoto
Población:
Descripción:
CloudBees is the continuous integration (CI), continuous delivery (CD) and application release automation (ARA) powerhouse built from the commercial success of its products and its open source leadership as the largest contributor to Jenkins and a founding member of the Continuous Delivery Foundation (CDF). With a globally distributed workforce of more than 500 employees, the company reflects the global nature of the DevOps movement. We believe in walking the talk! From startups with full-stack developers practicing NoOps to large Fortune 100 companies, CloudBees enables all software-driven organizations to intelligently deploy the right capabilities at the right time.
Over 3,500 of the world’s best known brands and over 50% of the Fortune 500, invest in CloudBees because of its ability to work across any cloud, in any development environment and to balance corporate governance and control with developer flexibility and freedom.
WHAT YOU´LL DO
Answer customer questions about product usage and best practices
Diagnose complex technical issues and provide solutions or workarounds
Communicate with customers through a ticketing system, with phone support sometimes required for complex or urgent issues
Collaborate frequently with members of the Support and Engineering teams
Contribute to documentation
Contribute to internal software tools to automate diagnosis of customer issues
Work a weekend on-call rotation every 4-8 weeks (daytime hours only)
In this role, you will be responsible for working our North America shift hours (2:00pm – 11:00pm CET)
WHO YOU ARE
A successful candidate will have:
Basic Linux system administration knowledge
Good communication skills (English language fluency required)
The ability to work independently
The ability to build knowledge of new technologies easily
A sense of empathy with our customers
As previously mentioned, members of our team have a variety of past work experience, and each bring a different mix of skills to our team. The following are some examples of these skills, but by no means do we expect candidates to have all of them. If any of these fit with your experience, we would love to hear from you!
System administration knowledge, especially Linux, storage, and/or networking
Good working knowledge of popular DevOps tools and services such as: Jenkins, Docker, Artifactory/Nexus, Kubernetes, git and GitHub
Knowledge of common enterprise environments and technologies such as LDAP and databases
Knowledge of common web application architectures, SSL, REST API concepts, etc.
Understanding of Continuous Integration and Continuous Deployment concepts and practices
Experience with cloud computing environments
Programming experience, anything from shell scripting to Java development
Open source community contributions, especially Jenkins
Previous experience in customer-facing roles
Computer Science / IT degree or equivalent work experience
Certifications: Cloud computing providers, Kubernetes, etc.
HOW YOU WILL GROW
Gain experience working with and troubleshooting a variety of tools used widely in the tech industry
Enhance your career by completing industry-recognized technical certifications
Manage projects and initiatives within the team, contributing to team goals
Potential future opportunities to grow into management, engineering, or other field roles
Play a key role in maintaining and growing company revenue over time
WHAT YOU´LL GET
Highly competitive benefits and vacation package
Ability to work for one of the fastest growing companies with some of the most talented people in the industry
Team outings
Fun, Hardworking, and Casual Environment
Endless Growth Opportunities
Tecnologías: Jenkins, K8s, AWS, Java, Groovy, Linux, Windows
Tipo de Contrato:
Indefinido
Salario: Sin especificar
Experiencia: 3-5 años
Funciones: Soporte Técnico
Formación mínima:
Ingeniero Tecnico
Descubre más: https://www.tecnoempleo.com/development-support-engineer-100-en-remoto/jenkins-k8s-aws-java-groovy-lin/rf-555884c26t9fb437b580
